Medical Alarms FAQ

There are a number of frequently asked questions about medical alarms and personal emergency medical alert systems. Here are some answers:

Why would I buy one of these units over the internet?
You can buy these over the internet, or you may choose not to. Either way, the internet is a great way to shop around. Companies routinely post all prices and features so you can quickly and easily compare their services, using information from their websites.

My parent still has a rotary phone that I've wanted her or him to get rid of for a long time. What can I do?
Many companies have systems that are easily adapted to rotary phone lines so there's no need to worry. Also, no special phone jack is required for most of these systems.

Must I sign a long-term agreement?
You don't need to. Some companies do not even ask for a long term agreement of any kind, requiring perhaps a 90 day minimum or a 30 day notice of cancellation. Also, be certain that the company has a full refund or return policy for defective systems.

Are these systems and services covered by Medicare, Medicaid or insurance?
No, unfortunately. If you can afford to buy one of these services, lobby your insurance company by explaining the benefits of medical alarms and personal emergency medical alert systems.

Do medical alarms and personal emergency medical alert systems work outside?
Yes. They usually have a range of 300 up to 500 feet. Should you be outside and have a fall, help would be dispatched immediately, since operators would not be able to talk to you.

But also note: some apartment buildings, with heavy brick construction, can also restrict the effectiveness of your medical alert system.

What happens if the power or electricity goes out?
Be sure to purchase a unit with a battery pack backup. These can last up to 12 hours.

I live in a rural area. Can I still be covered?
Most services can cover anywhere within the United States.

What about equipment breakdown and additional costs?
Look for a company such as Alert One that promises to cover all maintenance.

Who provides maintenance or repair if it is needed and what is the cost? Most companies will cover all repair costs.

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